Reverbs is a wedding service, and weddings are family events. Among the people who experience a Reverbs gallery — couples, parents, grandparents, friends, guests — there will always be people with disabilities. Designing for accessibility is not separate from doing this work well.
This statement explains the standard we work to, where we are today, how we keep improving, and how to contact us if you run into an accessibility barrier.
1. The standard we work to
Reverbs aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across our website and our client portal. WCAG is the international standard for digital accessibility. Level AA is the level the Accessibility for Ontarians with Disabilities Act (AODA) requires for larger Ontario organizations and the level Canadian and international procurement increasingly expects.
We have chosen WCAG 2.1 (rather than the older WCAG 2.0 minimum required under AODA) because it adds protections for mobile users, people with low vision, and people with cognitive and learning disabilities. Where we can, we also apply WCAG 2.2 success criteria, since the standards keep improving.
We acknowledge that the interactive Reverbs gallery has some inherently audio-and-visual aspects that are challenging to make fully accessible — for example, an experience built around hearing voices in photos. For those features we work to provide meaningful equivalents, including captions and transcripts where appropriate, and we are open to feedback on how to do better.
2. Where we are today
Reverbs is a young company and we are building accessibility into the product from the start, rather than retrofitting it later. Our current commitments include:
- Semantic, screen-reader-friendly markup on the public website and the client portal;
- Keyboard operability for all interactive elements;
- Sufficient colour contrast in our visual design;
- Resizable text that does not break the layout;
- Alt text on meaningful images and a way to request alt text where it is not yet present;
- Captions or transcripts for promotional video content; and
- A text alternative for important audio in our marketing pages.
We are continuing to improve. If something on the site is not accessible to you, please tell us so we can fix it.
3. Information in alternative formats
Even where AODA does not strictly require us to publish content in a specific accessible format, we will provide information in an accessible format on request, free of charge, in a reasonable timeframe.
For example, if you need:
- A document in large print, plain text, or another format;
- A description of a photo or visual on the site;
- A transcript of an audio sample; or
- Help completing a form or a checkout step;
email accessibility@reverbs.app and we will work with you to provide what you need.
4. Feedback and complaints
If you encounter a barrier on the Reverbs website, the client portal, or in any Reverbs experience — or if you have suggestions for how we can do better — please contact us:
- Email: accessibility@reverbs.app
- Mail: Reverbs Accessibility, 1210 Southwood Dr, Ottawa, ON K2C 3C3
We aim to respond to accessibility feedback within five (5) business days. If a fix takes longer than that, we will tell you what we are doing about it and when we expect to have it resolved.
You can also submit feedback in any other format that works for you. If you would like a different way to reach us, tell us and we will arrange it.
5. Compliance with the AODA
The Accessibility for Ontarians with Disabilities Act (AODA) requires organizations of certain sizes to meet specific accessibility standards and to file accessibility compliance reports.
Reverbs currently has fewer than 20 employees, which means we are not yet required to file an accessibility compliance report under the AODA. We expect to grow, and our intention is to meet the AODA’s substantive requirements voluntarily before they apply to us as a matter of obligation.
If you have questions about Reverbs’ AODA compliance, contact accessibility@reverbs.app.
6. Updates to this statement
We will update this statement as our website, our team, and our compliance posture evolve. The “Last updated” date at the top of this page tells you when the most recent change was made.
This Accessibility Statement is part of the Reverbs document set, alongside our Privacy Policy, Cookie Policy, and Terms of Use.